Refund policy


At Lumet Rosaries, every piece is lovingly handmade with great care and attention to detail. Please review our return and cancellation guidelines before placing your order.

14-Day Returns

We accept return requests within 14 days of delivery for eligible items.

To qualify for a return:

  • The item must be new, unused and in its original condition.

  • All original packaging must be included.

  • You must contact us within 14 days of receiving your order.

  • The item must be mailed back within 14 days after your return request is approved.

Once your return is received and inspected, an eligible refund will be issued to your original payment method. Original shipping charges are non-refundable except where required by applicable law.

Return Shipping

Customers are responsible for return-shipping costs unless the item arrived damaged, defective or incorrect.

We strongly recommend using a tracked shipping service. Lumet Rosaries cannot be responsible for returns that are lost or damaged during return shipping.

International Returns

Our 14-day return policy also applies to eligible international orders. Customers are responsible for the cost of international return shipping unless the item arrived damaged, defective or incorrect.

Original shipping charges, customs duties, import taxes and related fees are non-refundable except where reimbursement is required by applicable law.

Customers in the European Union and other applicable jurisdictions retain all statutory cancellation and return rights provided by local consumer law.

Custom and Personalized Rosaries

Custom-made, personalized orders are final sale and cannot be returned or exchanged, except where required by law or if the item arrives damaged, defective or incorrect.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your rosary is damaged, defective or incorrect, contact us as soon as possible and preferably within three business days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging

If your claim is approved, we will arrange an appropriate replacement, repair or refund and cover the required return-shipping cost.

Cancellations

Orders may be cancelled before they have been fulfilled. Once an order has been fulfilled, packaged for shipment or shipped, it can no longer be cancelled.

Because custom and personalized rosaries may enter production shortly after an order is placed, cancellation might not be possible once work has begun.

Final-Sale Items

The following items are not eligible for change-of-mind returns:

  • Custom, personalized Rosary orders

  • Items clearly marked as final sale

  • Items that show signs of wear, use, alteration or damage after delivery

  • Items returned without their original packaging

This does not limit any rights you may have when an item is defective, damaged, incorrect or otherwise protected by applicable consumer law.

Contact Us

To request a return or cancellation, contact us at Lumetrosaries@gmail.com before mailing anything back. Returns sent without prior authorization may not be accepted.

We are always happy to help and want you to love your Lumet Rosary.